Careers

Department: Consulting Services | Location: Egypt | Position Type: Full Time

Apply: Email: careers@traxgroup.com | Subject Line: Business Development Manager

About The Job

The Business Development Manager is responsible for identifying and developing new business opportunities for Trax's business consulting and professional training services. The role focuses on building relationships with corporate clients, understanding their business and capability-development needs, promoting suitable consulting and training solutions, and supporting opportunities throughout the sales cycle.

Role and Responsibilities

• Identify and qualify potential clients for business consulting and professional training services.
• Generate new business opportunities through calls, emails, LinkedIn, networking, referrals, meetings, and other business development channels.
• Develop and maintain a strong pipeline of qualified consulting and training opportunities.
• Build relationships with corporate decision-makers, including executives, SC leaders, HR leaders, training managers, procurement teams, and department heads.
• Understand clients' business challenges, improvement priorities, training requirements, and consulting needs.
• Present Trax's business consulting services, training programs, certifications, and customized corporate solutions professionally.
• Arrange and participate in client meetings, presentations, and business development discussions.
• Coordinate with Trax consultants, trainers, and subject matter experts to develop appropriate client solutions.
• Prepare and follow up on proposals, quotations, presentations, and commercial offers.
• Maintain regular communication with prospects and existing clients to develop long-term business relationships.
• Follow up on leads, proposals, pending decisions, and contract opportunities.
• Identify cross-selling and up-selling opportunities across consulting and training services.
• Monitor market trends, client requirements, competitor activities, and emerging business opportunities.
• Support marketing campaigns, webinars, conferences, exhibitions, and corporate events.
• Achieve assigned targets related to lead generation, meetings, proposals, sales pipeline, and revenue.
• Maintain accurate sales activity and opportunity records and prepare regular performance reports for management.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Management, Commerce, or a related business discipline.
• 5 years of experience in business development, sales, or client acquisition, preferably within business consulting, corporate training, or professional services.
• Presentable, professional, and confident in dealing with senior corporate stakeholders.
• Excellent verbal and written communication skills.
• Good command of spoken and written English.
• Strong presentation, persuasion, negotiation, and relationship-building skills.
• Ability to understand business challenges and communicate consulting and training solutions clearly.
• Strong client prospecting, networking, and follow-up capabilities.
• Self-motivated, target-oriented, organized, and capable of managing multiple opportunities simultaneously.
• Good working knowledge of Microsoft Office, email platforms, LinkedIn, CRM systems, and virtual meeting applications.
• Ability to work independently while coordinating effectively with consulting, training, marketing, and management teams.

Preferred

• Experience selling business consulting or professional training services to corporate clients is highly preferred.

Department: Customer Success | Location: Cairo, Egypt | Position Type: Full Time

Apply: Email: careers@traxgroup.com | Subject Line: Customer Success Manager

About The Job

The Customer Success Manager (CSM) owns the customer relationship from go-live onward, ensuring that every Trax Group client realizes measurable value from their Microsoft Dynamics 365 investment. The role is the trusted point of continuity between the implementation phase and the long-term partnership — protecting satisfaction, driving adoption, securing subscription renewals, and identifying opportunities to grow the relationship through additional services and modules.

Unlike a Project Manager, who delivers the implementation, or a Support Agent, who resolves tickets, the CSM is accountable for the ongoing health and growth of the account.

Role and Responsibilities

1. Relationship Management (During & After Implementation)

• Serve as the primary long-term point of contact for assigned accounts, from implementation kickoff through post-go-live and renewal cycles.
• Build trusted-advisor relationships with key stakeholders — executive sponsors, project owners, finance decision-makers, and day-to-day system champions.
• Work alongside the implementation team during delivery to understand the client's business goals, then carry that context forward once the project team rolls off.
• Conduct regular check-ins and structured Quarterly Business Reviews (QBRs) that connect D365 usage back to the client's business objectives.
• Act as the internal voice of the customer, coordinating across Trax delivery, support, and projects teams to resolve issues and escalations promptly.

2. Customer Satisfaction & Account Health

• Monitor and actively manage customer satisfaction using health scores, CSAT / NPS surveys, and qualitative signals.
• Proactively identify at-risk accounts — low usage, unresolved frustrations, stakeholder or sponsor turnover — and lead recovery plans before issues become churn.
• Own escalation management, ensuring critical issues get the right attention across Trax teams and that the client stays informed.
• Maintain a documented success plan for each account, tracking agreed outcomes, milestones, and the client's definition of success.

3. Adoption & Value Realization

• Ensure the client is actively and correctly using the D365 modules they have implemented (Finance & Operations, Business Central, Sales, Customer Service, Power Platform, etc.).
• Track adoption and usage patterns to spot underused features or capabilities the client has paid for but is not leveraging.
• Drive adoption through targeted enablement — coordinating refresher training, best-practice sessions, and change-management support (a natural bridge to Trax's Training unit).
• Help clients quantify the ROI and business value they gain from the system, reinforcing the case for renewal and expansion.

4. License & Subscription Renewal Management

• Track all subscription and license renewal dates across assigned accounts and maintain an accurate renewal calendar and forecast.
• Ensure timely, uninterrupted renewals of Microsoft Dynamics 365 licenses and Trax service agreements — no lapses, no last-minute surprises.
• Understand Microsoft licensing models (per-user, per-app, CSP arrangements) well enough to advise clients on right-sizing their subscriptions.
• Lead or support renewal conversations and negotiations, positioning renewal as the natural continuation of demonstrated value.
• Flag license optimization opportunities — both to protect the client's spend and to surface expansion (additional users, higher tiers).

5. Upselling & Expansion (Growth)

• Identify and develop expansion opportunities within existing accounts, including:
  • Additional D365 modules or workloads (e.g., adding SCM, Customer Service, or Power Platform to an existing Finance deployment).
  • Additional users, business units, or geographies.
  • Trax value-added services: managed support, enhancements and change requests, project governance, training packages, and the emerging AI & Data Services offerings.
• Qualify opportunities and hand off larger or net-new deals to the Sales / Commercial team with full context, or run smaller expansions directly.
• Build and maintain an expansion pipeline with forecasted value, keeping the client's growth roadmap and Trax's service roadmap aligned.

6. Operational Discipline & Reporting

• Keep account records, health status, renewal dates, and expansion pipeline current in Trax's CRM / tracking systems (e.g., monday.com / D365 CE).
• Provide regular reporting to leadership on account health, renewal forecasts, retention rates, and expansion pipeline.
• Feed structured customer insights back to delivery, presales, and product teams to improve future implementations.

Qualifications

• Bachelor's degree in Business, Information Technology, or a related field.
• 4+ years in customer success, account management, or client-facing consulting, ideally within ERP, Microsoft Dynamics, or enterprise software.
• Working knowledge of Dynamics 365 modules and the typical implementation lifecycle.
• Familiarity with Microsoft licensing and CSP / subscription models, or a strong ability to learn quickly.
• Commercial acumen and genuine comfort with renewal and upsell conversations.
• Excellent relationship-building, communication, and negotiation skills.
• Fluency in Arabic and English, with strong cultural fit for the Saudi and wider GCC market.

Preferred

• Familiarity with project governance and steering-committee dynamics is a plus.

Success Metrics (KPIs)

• Retention: Gross & Net Revenue Retention; on-time license renewal rate.
• Satisfaction: CSAT / NPS scores and overall account health rating.
• Adoption: Active usage and feature adoption across assigned accounts.
• Growth: Expansion / upsell revenue and qualified pipeline generated.
• Churn: Reduction in customer count and revenue churn.

Key Interfaces

• Internal: Business Apps delivery teams, PMO Team, and Support Team.
• External: Client executive sponsors, project owners, IT Managers.

Department: Sales | Location: Saudi Arabia | Position Type: Full Time

Apply: Email: careers@traxgroup.com | Subject Line: Sales Account Manager

About The Job

We are looking for a qualified Sales account manager to join our team. You will be responsible for managing accounts, ensuring clients are satisfied, generating new sales opportunities & developing long-term relationships with customers.

As a Sales account manager, you should work to satisfy customers' needs and requests, respond to their queries in a timely manner, and aspire to deliver a positive customer experience. You should have excellent communication and negotiation skills and be customer service-oriented.

Ultimately, you should be able to grow our business by building successful, long-term client relationships.

Role and Responsibilities

• Manage a portfolio of accounts to achieve long-term success
• Develop positive relationships with clients
• Act as the point of contact and handle customers' individual needs
• Generate new business using existing and potential customer networks
• Resolve conflicts and provide solutions to customers in a timely manner
• Supervise account representatives to ensure sales increase
• Report on the status of accounts and transactions
• Set and track sales account targets, aligned with company objectives
• Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
• Suggest actions to improve sales performance and identify opportunities for growth

Qualifications

• BSc degree in Business Administration, Marketing, or relevant field
• Proven work experience as a Sales account manager or Sales account executive
• Hands-on experience in sales and an ability to deliver an excellent customer experience
• Knowledge in ERP is a must & Dynamics 365 is required
• Understanding of sales performance metrics
• An ability to deliver projects and answer inquiries on time
• Business acumen with a problem-solving attitude
• Excellent communication and negotiation skills
• Excellent presentation skills
• Excellent listening ability
• Excellent communication skills – both verbal and written

What you'll get:

• A collaborative and motivating work environment.
• Hands-on exposure in selling #Microsoft365 products and modern cloud solutions.
• Real career growth and learning opportunities.
• A team People of Trax that pushes you to improve and supports you at the same time.